We are happy to exchange items provided the goods are returned unused, unopened, with original packaging fully intact and accompanied by a valid Popit Kingdom receipt.
We reserve the right to refuse redress if the return falls outside of our unwanted returns policy / terms & conditions.
In the unlikely event that you purchase a faulty item, you may return this item to us in accordance with your statutory rights.
Please ensure you have checked the batteries, please note that all our toys work best with alkaline batteries.
In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a replacement. If a replacement is not available we shall issue a full refund.
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute.
Should an in dispute items not be collected by the customer 30 days from notification that no fault has been found, the item may be disposed by us.